SenseCore Service Agreement (HongKong)
Update date: 【 July 10, 2024 】
SenseCore SenseTime Large Device (hereinafter referred to as "this Platform" ) is owned and operated by Shanghai SenseTime Technology Development Co., Ltd. and its affiliates (hereinafter referred to as " SenseTime " or " we " ). The parties to this Agreement are a contractual document signed between SenseTime and the users of this Platform (hereinafter referred to as "users" or "you" ) .
Please be sure to read this Agreement carefully. If you disagree with any of the terms of this Agreement or cannot accurately understand SenseTime's interpretation of the terms, please do not proceed or stop using this platform. If you register as a user of this platform or start using this platform in other ways, it means that you have fully read, recognized and agreed to abide by all the contents of this Agreement. If you use this Service on behalf of other natural persons, legal persons or other organizations, you must have the authority to accept these Terms of Service on their behalf.
The Service objects of this Platform are mainly corporate users and adults. In addition, if you do not have full civil capacity due to reasons such as being a minor, you should obtain the consent of your legal guardian (hereinafter referred to as the " guardian") and carefully read and agree to this Agreement under his supervision and guidance before you can use the Services of this Platform under his guidance. If you do not obtain the consent of your guardian, your guardian may notify us to handle the relevant account through the contact information provided in Article 11 of this Agreement , and we have the right to restrict the functions and use of the relevant account, including but not limited to login, browsing, interactive communication and other functions.
This Agreement includes the following terms and various rules that have been published or may be published in the future on this Platform. All rules published on this Platform are an integral part of this Agreement and have the same legal effect as this Agreement.
If any service agreement has been enacted for the certain service in this Platform in this Agreement, the independent service agreement shall prevail. If there are matters not stipulated in such independent service agreement, this Agreement shall apply.
SenseTime reminds you again to carefully read and fully understand the terms, especially the corresponding terms on limitation or waiver of liability, applicable law and dispute resolution. The limitation or waiver of liability terms may be bolded or otherwise highlighted to remind you. If you have any questions about this Agreement, you may choose to consult us through the contact information provided in Article 11 of this Agreement , or consult with us to make reasonable modifications to the terms of this Agreement and sign a separate agreement.
1. Definition and Interpretation
“SenseCore Large Device Service” refers to the following services provided by this platform to users, referred to as “ this Service ” or “this Platform Service” :
Computing Service Platform: the various basic computing services provided in this Platform, including GPU computing services , CPU computing services, integrated storage services, high-performance network services, etc.
Data Compliance Platform : including the host, network layer, container layer, application layer and data asset layer provided by this Platform.
AI R&D Platform: the AI R&D services provided in this Platform from training to reasoning, meeting the business needs of R&D personnel in all aspects of model production; and
SenseNova Platform: The SenseNova large modeling service provided in this Platform, including large modeling capabilities such as natural language dialogue (dialogue generation, model fine-tuning, knowledge base construction), combined with decision-making intelligence large model. (Note: The large modeling service is based only on existing training data and model algorithms, and we cannot guarantee its authenticity, accuracy and completeness. You should make your own judgment and verification when using the information provided by the large modeling service, and we are not responsible for any direct or indirect losses caused by the use of this information. The information provided by the large modeling service is for reference only and does not constitute legal, medical, financial or other professional advice. When you encounter legal, medical, financial or other professional problems, you should consult relevant professionals for appropriate advice. Due to the restrictions, errors or outdated information you may receive or use during the large modeling service, you may receive restrictions, errors or outdated contents, in which case we do not assume any responsibility thereof. You should bear the risk of using the large modeling service at your own risk and understand that in some cases, the model may not provide accurate answers or meet personal needs. We reserve the right to modify, interrupt or terminate the large modeling service at any time, and may update or improve the model without prior notice.
Shanghai SenseTime Technology Development Co., Ltd.: is a company established in accordance with the laws of the People's Republic of China and registered in China, with its registered address at Building C, 888, Huanhu West 2nd Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone. If you want to know more about our company and this platform, you can contact us through the contact information provided in Article 11 of this Agreement.
User: refers to a user who logs into the Platform and may use the Service by activating, browsing, uploading data or exporting local files, and is more commonly referred to as "you" in this Agreement.
Affiliate: refers to any party that directly or indirectly controls, is controlled by, or is under common control with SenseTime. “Control” and “controlled by” here refer to the right to direct the management policies of a party through voting rights or other means.
Account: Account refers to the virtual symbol used to identify the user obtained through the registration process of this Platform. The user can set a corresponding password in the registered account. The user is responsible for the safekeeping and use of the user account and password, and is legally responsible for all actions under his or her user account.
Account Information: the information associated with the user's account on the Platform, including the registered name, phone number, authentication information, account balance, and other related details.
2. Service Purchase and Payment Methods
Tip: The purchase model and payment method of services on this platform may change from time to time. Different services provide their own independent metering and billing strategies. For specific details, please refer to the information displayed on the service ordering page and billing document.
Prepaid mode
Definition: The prepaid model refers to a purchase model in which users purchase resources for a certain period and amount according to their needs and pay related fees in advance . The prepaid model includes annual billing (1-5 years) and monthly billing (1-12 months).
Billing Standard
a) Annual billing: Users can choose to subscribe to resources for up to 5 years and renew on a yearly basis when renewing.
b) Monthly Billing: Users can choose to subscribe to resources for up to 12 months and renew on a monthly basis when renewing.
c) If you choose prepaid service, we will start to provide you with services after you place an order and pay the fee. That means, the service period will automatically start from the time you place the order and pay the fee.
Automatic renewal
a) How to enable: Users can choose to turn the auto-renewal feature on or off.
b)attempt to deduct the fee at 8:00 every day 7 days before the resource expires, for 7 consecutive days, until the deduction is successful or the automatic renewal is canceled.
c)Renewal failure: If the transfer fails for 7 consecutive days, the system will no longer attempt to automatically renew.
d)Renewal turned off: When the product is removed from the shelves, the system will automatically turn off the automatic renewal function.
Manual renewal: Users can manually renew resources in the console.
Cancellation and refund
a)Refund amount calculation formula: Refund amount = actual payment amount of the order - amount consumed.
b)The actual payment amount of the order refers to the order amount paid by the user in cash, excluding the portion deducted by vouchers or coupons.
c)Amount consumed = average daily consumption of the package × number of days used, where average daily consumption of the package = original order price / actual number of days used .
d)The number of days used refers to the actual number of days consumed from the order start time to the cancellation initiation time, excluding the time spent in the resource release process. If the actual number of days consumed is less than 24 hours, it will be charged as one natural day (one day).
e)The refund amount will be rounded to 2 decimal places.
Resource expiration
a)Before a resource expires, users can choose to renew the resource to extend its usage period.
b)If you do not renew, after the resource expires, it will generally enter a grace period first, and then a retention period. During these period, the user's operation rights to the resource may be limited. If the user renews the resource at this time, the resource will resume normal operation. After the retention period, the resource instance will be forcibly released (Note: the expiration release strategy and deadline settings of different products are different, please refer to the information displayed on the product description page).
c)If the user does not renew the subscription, the resources will be forcibly released after the retention period ends.
Resource Allocation
a)Users can scale up/down the resources, or upgrade/downgrade the resources, Recalculation of the fees will happen based on the changed configuration and remaining time.
b)Scaling: The expanded resources are charged according to the current price; for the reduced resources, the refund is based on the price ordered at the time multiplied by the unconsumed time.
c)Upgrade or downgrade: When upgrading or downgrading, the final price = unused time new configuration unit price - unused time original configuration unit price; negative number means refund, positive number means charge.
Use-based billing mode (postpaid mode)
Definition: The use-based billing mode is a post-payment mode. Users do not need to pay fees when purchasing resources (i.e. creating instances), but they need to pre-charge a certain amount into their accounts.
Billing standard: The Platform generates flow on a minute-by-minute basis based on actual usage, generates bills on an hourly basis, and automatically deducts relevant fees from the billing account in real time after the bill is generated every hour. The portion of the fee that is less than 0.0001 yuan in each deduction cycle will not be deducted.
Bill objection: If you have any objection to the bill, you should raise it to us within 5 working days after receiving the bill. If you do not raise any objection within the aforementioned period, it will be deemed that you have acknowledged the bill. Both parties will verify the bill you object to and the result confirmed by both parties after the verification will prevail. If you do not have solid evidence to prove that the billing is incorrect, the amount will be based on the bill provided by SenseTime.
Service suspension due to non-payment
a) When the account balance is insufficient to pay the fee, the resource will stop running and will automatically resume running after recharging.
b)If the user does not recharge, the resources will enter into a retention period and will be forcibly released after the retention period ends. Some resources can be manually released in advance during the retention period.
c) At the same time, if you have arrears, SenseTime has the right to charge you a penalty of [0.05%] of the amount you owe every day and send you a reminder. If you do not pay in time within the grace period after the reminder, SenseTime has the right to offset your arrears with the unused funds or equity in your corresponding account or other accounts.
d) SenseTime reserves the right to suspend the provision of resources and Services if your resource arrears exceed a certain number of days (for specific rules, please refer to the specific product documentation). You will be solely responsible for all consequences of the interruption of Services in this situation, including the possible consequences of data damage and loss.
Unsubscribe: During normal operation of a resource, Ssers can manually unsubscribe from the resource.
Prepaid to postpaid
a) Some resources support automatic conversion to postpaid use-based billing mode after the prepaid fee expires: users' use of services will give priority to consuming the subscribed resource packages. For some resources, if the services in the resource package are used up or the service period expires, and the user does not continue to subscribe to the resource package service but continues to use this service, SenseTime will regard the user as using the service sold by SenseTime in a postpaid mode (if any).
b)After the conversion, resources will be charged based on usage, and the fees will be deducted from the user's pre-charged account.
discount
You fully understand that all free service or special offers in SenseTime's pricing system are one-time special discounts provided by SenseTime in addition to normal service prices. Free service or special offers cannot be discounted or offset against Service prices. No refunds will be provided for free service and special offers. If an order containing free service or special offers is refunded, the part of free service or special offers of the order cannot be refunded or discounted. If you fail to pay within the agreed period of the agreement, SenseTime reserves the right to cancel the free service or special offers, which will not be deemed as a breach of contract by SenseTime. No refunds will be provided for expired or cancelled freeservice or special offers. SenseTime has the right to reasonably handle various special offers under this Agreement and the final right of interpretation.
payment method
Contract package payment
a) Definition: A contract package is a set of pre-paid resources based on the contract signed between the customer and the Platform offline. Currently, the purchase of a contract package is completed through offline remittance and no need to pay online, and we only deducted the number of resources in the contract package.
b) Method of Use: When purchasing the resources, the user selects the contract package and follow the instructions on the page to complete the purchase in the order page. The purchased resources are automatically deducted from the contract package. If the user needs to renew, scale up or down, or upgrade or downgrade resources, the Platform will meet the request by issuing a supplementary contract package.
c) Unsubscribe policy: After unsubscribing the resources, the corresponding resource quantity will be returned to the contract package.
Resource package payment
a)Definition: A resource package is an upgraded form of a contract package, providing a certain amount of resource quotas for purchasing resources.
b)Method of Use: After the user visit the resource order placing page and selects configuration, the user can select the available resource package for deduction in the cashier. When renewing or adjusting the service mode, the user can directly pay with the appropriate resource package, or the Platform may also modify the duration or quantity of the resource package before user’ s operation.
c)Unsubscribe policy: After you unsubscribe from a resource, the quota will be returned to the resource package.
d)Differences between contract packages and resource packages
| difference | Resource Pack | Contract Package |
|---|---|---|
| Distribution method | Issued by operation configuration, each package configures one product | Issued by operation configuration, each package is configured with multiple products |
| Payment | As another payment method equal to the balance, when purchasing resources and can be used as a payment method at the payment stage | You need to select a contract package in advance and purchase resources according to the resource specifications and quotas in the contract package. |
| Resource validity period | User can choose any period of the resource instance, and use the resource package covering that period to pay. | The expiration date of resources purchased using a contract package is exactly the same as the expiration date of the contract package. |
| Change method | The Platform can flexibly adjust the amount of resources in the resource package and the validity period of the resource package, for the payment of resource instance renewal and configuration changes. | The contract package is supplemented by the configuration of the Platform and can be used for configuration change after it is issued; if users want to renew, the users need to create a new contract package and rebind the instance. |
| update record | Display the content and period of resource quantity changes in the resource package | Display the period and content of the main contract package and supplementary contract package |
Balance Payment
a)Definition: Customers deposit funds into their billing accounts through pre-charge mode to purchase cloud resources.
b)Method of Use: When each account is activated, the system will automatically create a default billing account for initial resource purchases. Subsequent billing accounts need to be created by the user. When placing an order, the user selects the designated billing account for payment.
c) Note: Balance payment cannot be used together with contract packages or resource packages.
Voucher payment
a)Definition: A cash voucher is a payment tool in a billing account. It carries a certain denomination and is used to offset the cost of purchasing cloud resources.
b)Method of Use: When placing an order, the system will automatically select the best voucher for deduction, and users cannot choose which account to use for deduction. Vouchers of the same type can be used in combination.
c)Priority principle for using vouchers: The system deduction order is vouchers > balance > credit limit > arrears limit. At the same time, the system follows the following principles for the use of vouchers: vouchers with a closer validity period are given priority; special vouchers for the corresponding category are given priority over general vouchers; vouchers with greater discounts are given priority; reusable vouchers are given priority over non-reusable vouchers; and stackable vouchers are given priority over non-stackable vouchers . The system will refer to the above principles and automatically select the best voucher for deduction. If the above conditions are the same, the vouchers will be deducted in order from small to large codes .
d)Note: Voucher cannot be used together with contract packages or resource packages. Voucher cannot be redeemed for cash and no refunds are provided. If an order containing voucher is refunded, the voucher part of the order cannot be refunded or redeemed for cash.
Credit line payment
a)A temporary payment method when the balance is insufficient.
b)If the user's account is in arrears, after recharging, the system will automatically pay the arrears first and then the credit limit, that is, the balance after recharging = this recharge limit - arrears limit - credit limit.
c)How to use: When placing a prepaid order, the order of deduction is voucher > balance > credit limit. If all the credit limits are used up or insufficient, payment will not be allowed. When arrears occur in the postpaid mode, the credit limit can be used to maintain the service, but new orders for purchased products are not supported. When repaying, the system automatically gives priority to making up the arrears and credit limit.
d)If the credit limit is fully deducted, the account will enter the formal service suspension period due to arrears, and the postpaid resources will enter the retention period.
e)Note: Credit line cannot be used together with contract package or resource package.
3. Account registration and management
Account Authorization
You confirm that when you register to use the Services of this Platform, you are a natural person, legal person or other organization with full civil rights and capacity. If you do not have full civil capacity due to reasons such as being a minor, you should obtain the consent of your guardian and carefully read and agree to this Agreement under his supervision and guidance before you can use the services of this platform under his guidance. If you do not obtain the consent of your guardian, your guardian may notify us to handle the relevant account through the contact information set out in Article 11 of this Agreement , and we have the right to restrict the functions and use of the relevant account, including but not limited to login, browsing, interactive communication and other functions .
You can register an account on this platform using your mobile phone number, fill in the relevant information as required and confirm your agreement to this Agreement, the "SenseCore Large Device Personal Information Protection Policy" and other related agreements, policies and rules. At the same time, you will also comply with the laws, regulations and rules applicable to your use of the Services.
You shall bear full responsibility for the authenticity, legality and validity of your registration information, and shall update your registration information in a timely manner. You shall not impersonate others or use the Service in the name of others. If the materials or information you submit or provide are inaccurate, untrue, illegal, or SenseTime has reason to suspect that the materials are wrong, untrue or illegal, SenseTime has the right to refuse to provide you with relevant services or you may not be able to use the Platform or some functions may be restricted during use.
You should keep your account and password safe. If any disputes arise from behavior under the user account, the user shall bear full responsibility.
During the use of the services of this platform, all legal consequences and losses caused by the user's failure to change relevant information in a timely manner (such as failure to change contact information in a timely manner and thus being unable to receive our service notifications in a timely manner, etc.) shall be borne by the user.
Account usage
The ownership and related rights of your account on this platform belong to SenseTime. After completing the registration procedures, you only have the right to use the account. You should use and manage the account on this platform correctly and appropriately. Your account is limited to your own use. Without the written consent of SenseTime, it is prohibited to give, borrow, rent, transfer, sell or otherwise allow others to use the account in any form. If SenseTime discovers or has reasonable grounds to believe that the account user is not you, SenseTime has the right to suspend or terminate the provision of services to the account without notifying you, and has the right to cancel the account permissions without assuming any liability to you.
the security and confidentiality of your personal account and bear all legal responsibilities for the activities you conduct in the name of the authorized account. You will be solely responsible for any adverse consequences that may result from improper custody. If your account is used by a third party or any other problems occur, you should notify SenseTime in a timely manner.
Some products and services of this platform have account authorization management functions. You can authorize all or part of your operating permissions for the services to one or more authorized accounts designated by you. In this case, all operations performed under any authorized account will be deemed to be performed by you through your own account, and you will bear the corresponding responsibilities and service fees incurred thereby.
Account freezing
Your user account (all or part of the permissions or functions) may be frozen in the following circumstances, and we will notify you via SMS, email, etc.:
a)Based on the needs of our operational security, if you have or are likely to damage or attempt to damage this platform or related platforms of our affiliates, or if you use any content containing the name or brand of this platform, our company or our affiliates that is suspected of misleading others, or if you use any Chinese or English (full or abbreviation), number, domain name, etc. to indicate or map a certain relationship with our company or its affiliates;
b)Violation of this Agreement or the corresponding regulations and guidelines published from time to time on this platform;
c)Violation of national laws, regulations, policies, and legal documents;
d)You have been complained by others, and the other party has provided relevant evidence, but you have not provided contrary evidence as required by us;
e)determine based on reasonable analysis that your account operations and other behaviors are abnormal;
f)The freezing is required by the competent state organs;
g)Using the Platform Services to engage in illegal activities; and
h)We reasonably judge that the same user has other behaviors of the same nature as above or incurs similar risks.
Account cancellation
Your account will be cancelled if any of the following situations occur:
a)You can choose to cancel the previously authorized account. You can contact us to cancel the account by sending an email to [sensecore_support@sensetime.com ];
b)When the situation described in Article 3 above occurs and is serious, or when the relevant state authority requires us to do so, we will cancel your account and notify you via SMS, email, or other appropriate means.
If there are still virtual rights and interests (including balances, contract packages, resource packages, vouchers, etc.) under the account, SenseTime has the right to clear the virtual rights and interests when canceling the account. Please withdraw or transfer out the virtual rights and interests in the account before canceling the account; if you initiate the corresponding account cancellation process when there are still unused rights and interests, it will be deemed that you have voluntarily given up the corresponding rights and interests, and the corresponding rights and interests will be invalidated or can no longer be used after you initiate the cancellation process.
After you apply for cancellation, you will not be able to retrieve the customized content, upload records, favorites, and other data or information generated and stored on this platform due to your use of the service. Please export and backup or other operations of the corresponding data and information before submitting the cancellation application. This platform does not bear any responsibility for the loss or damage of data caused by your failure to export or backup in time and apply for cancellation, and has no obligation to assist you in retrieving it.
Once your account is cancelled, it means that you have terminated the service agreement with SenseTime.
a)You cannot log in to the Platform with the original account again;
b)Other operations that rely on account permissions cannot be performed;
c)Unable to retrieve customized content, upload records, favorites, etc. under the account; and
d)Account cancellation does not mean that all your account behaviors and related responsibilities before the account cancellation are exempted or reduced.
After your account is cancelled, we will:
a)Under the premise of complying with national laws and regulations, we have the obligation to ensure that all your data under this account cannot be retrieved or accessed in the systems involved in implementing daily business functions;
b)Account cancellation does not affect our fulfillment of relevant obligations such as confirming the user's true identity before the account is cancelled in accordance with the law under the requirements of regulatory authorities or other legal scenarios.
Account appeal
- In the event of the aforementioned account freezing or cancellation, you should pay timely attention to it and may contact us to file a complaint through the contact information provided in Article 11 of this Agreement.
4. User Guidelines
When the service period of the service you purchased expires or is about to be terminated, you should clean up or migrate the business data you uploaded in a timely manner. You should complete the data cleaning or migration within the retention period agreed upon for the corresponding service (if no agreement is reached, the reasonable period specified in the notice sent to you by SenseTime Technology shall prevail). Unless otherwise agreed by laws and regulations or by both parties, SenseTime Technology may delete and no longer retain your business data after the retention period expires.
Users shall guarantee that you will not use this website and /or any content contained therein for any illegal purpose or purpose prohibited by these Terms of Use , will not use this website and/or any content contained therein for any illegal purpose, will not instigate any illegal activities or other activities that infringe the rights of this platform or others, and will not disrupt the normal operation of this platform through network vulnerabilities, malware or other illegal means. Otherwise, SenseTime has the right to take measures such as warnings, rectification within a time limit, restriction of account functions , suspension of use, closure of accounts, prohibition of re-registration, etc. according to the severity of the circumstances , and reserves the right to pursue your liability for compensation . If a crime is constituted, SenseTime has the right to transfer it to the judicial department for handling.
You may not, in any illegal manner or without authorization, access this Platform or any part of it, or receive any services provided through this Platform, or any other systems or networks connected to the Platform's servers.
You fully understand and agree that the content and information provided by this platform and its services or products do not represent the views of SenseTime, and SenseTime does not assume any responsibility for this. At the same time, you should make your own judgment on the content (if any) provided by other users of this Platform, and bear all risks arising from the use of such content, including risks arising from reliance on the correctness, completeness or legality of the content, and SenseTime does not assume any legal responsibility for this.
You promise that you will protect and maintain all business secrets, personal information (personal information also covers personal data under any other applicable laws, the same as below), privacy, and data (" Protected Information ") that you may learn while using this Platform, and use it within the reasonable scope of the Platform Services. You promise to comply with laws and regulations related to Protected Information and shall not use, disclose, abuse, destroy, damage, or perform any other similar improper acts on Protected Information without authorization.
You understand and agree that the signing of this Agreement does not mean that we become your co-actor in uploading, storing, editing, and using data on this Platform. You shall ensure that the information provided or uploaded to this Platform, the use of this Platform, and the materials involved in the use of the Platform Services or the corresponding results generated will not infringe the legitimate rights and interests of any third party, and will not involve any state secrets, commercial secrets, important data or other data that may have an adverse impact on national security or public interests; if a third party files any complaint, claim, lawsuit or other type of appeal against us regarding the information, data provided, uploaded or used by you, or regarding your behavior and work results, you shall immediately come forward to resolve it, and shall bear all responsibilities and compensate for all economic losses suffered by this platform, including but not limited to various expenses, compensation expenses, etc.
You understand and promise that the information content you provide to the artificial intelligence model of this Platform should be the content for which you have intellectual property rights or have obtained legal authorization from the right holder, and such content should not violate applicable laws and regulations, infringe on the legitimate rights and interests of others, or violate the public interest and public order and good customs. Otherwise, all adverse consequences will be borne by the user, and if any loss is caused to SenseTime, the user shall also bear the liability for compensation to SenseTime.
8.You agree that the information you provide to the artificial intelligence model of this Platform will not contain personal information.
You shall actively assume information security obligations when using this platform and shall not use this service to produce, copy, view, disseminate and store the following information:
Information that undermines the fundamental principles established by the Constitution and HongKong “Basic Law”;
Information that endangers national security, leaks state secrets, subverts state power, or undermines national unity;
Information that damages the honor and interests of the country;
Information that promotes terrorism, extremism, or incites the commission of terrorist or extremist activities;
Information that incites ethnic hatred, ethnic discrimination, and undermines national unity;
Rumors, information that disrupts social order and undermines social stability;
Information that is obscene, unlawful, fraudulent, libelous, defamatory, abusive, offensive, pornographic, gambling, violent, murderous, terrorist, or instigates crime, racially or ethnically or otherwise objectionable;
Information that insults or defames others or infringes upon the legitimate rights and interests of others, is invasive of another’s privacy;
damages the reputation and business interests of SenseTime and its affiliates;
Any other data or information that does not comply with national laws and regulations;
You may not use this service to produce, copy, view, disseminate and store the following information:
Using exaggerated titles, the content of which is seriously inconsistent with the title;
Hype up gossip, scandal, bad deeds, etc.;
Inappropriate comments on natural disasters, major accidents and other disasters;
Containing sexual innuendos, sexual provocations, etc. that may easily cause sexual associations;
Content that is bloody, thrilling, cruel, or otherwise causes physical or mental discomfort;
Inciting discrimination against groups of people, regions, etc.;
Propagating vulgar, banal, and kitsch content;
May cause minors to imitate unsafe behaviors and behaviors that violate social ethics, or induce minors to develop bad habits;
- Other content that has a negative impact on the network ecology.
If we discover that you have engaged in behavior prohibited by this article and intentionally guided this platform to generate and disseminate harmful content, we have the right to permanently ban your account and pursue relevant legal liability.
- You may not use the generative artificial intelligence service based on this platform to produce, upload, copy, transmit, disseminate information content prohibited by laws and regulations such as false news information, or misrepresent synthetic content as natural content. When you publish or disseminate untrue information produced using the generative artificial intelligence services based on this Platform, you should identify it in a conspicuous manner. Otherwise, this Platform has the right to take measures against relevant content and your account, including but not limited to adding identification, Restrictions, bans and other measures.
Users are prohibited from engaging in the following behaviors:
Use any plug-ins, external devices, systems or third-party tools not authorized or permitted by the Company to interfere with, damage, modify or otherwise affect the normal operation of this platform or other people's normal use of this Platform.
Take any action that imposes an unreasonable or disproportionately high load on this website and its related architecture, systems, or networks.
through any means not made available on the Website, and do not use any automatic or manual process, crawling device, program, algorithm or methodology to access, acquire, copy or monitor any component or content of the Website.
not test the Platform and /or its network for vulnerabilities by scanning or other means, undermine the security or identity verification measures adopted by the Platform and its Services, reverse search, track or attempt to track any information about the Platform and any other users or visitors of this website; nor may you abuse or disclose any services or information on the website in any way.
Use or conduct any behavior against this platform that endangers computer systems and network security, including but not limited to:
a)Illegal intrusion into other people's networks, interference with the normal functions of other people's networks, stealing network data and other activities that endanger network security;
b)programs and tools specifically designed to engage in activities that endanger network security, such as intrusion into the network, interference with normal network function protection measures, and theft of network data;
c)technical support, advertising promotion, payment settlement, etc. to others knowingly engaging in activities that endanger network security;
d)Use unauthorized data or access unauthorized servers/ accounts;
e)Accessing a public computer network or another person's computer system without permission and deleting, modifying or adding stored information;
f)Attempt to probe, scan, test the weaknesses of the service system or network or other acts that undermine network security without permission;
g)Attempt to interfere with or disrupt the normal operation of this service system or website, intentionally spread malicious programs or viruses, or engage in other acts that disrupt or interfere with normal network information services; and
h)Forge TCP/IP packet names or parts of them.
Users shall not engage in any behavior that may damage this platform in any way, and shall bear all losses caused to us and/or any third party by such behavior.
If a user violates the obligations in this article, we have the right to unilaterally suspend or terminate the provision of this platform service to the user.
- In order to better protect the privacy rights of minors, we remind you to be cautious when publishing content containing minors' materials. Once published, it is deemed that you have obtained the consent of the rights holder to upload and process the portraits, sounds and other information of minors on this platform, and allow us to process such content related to minors in accordance with this agreement.
If you are a minor user:
You should use the Services of this Platform under the supervision and guidance of your guardian, learn to use the Internet correctly within a reasonable range , avoid being addicted to the virtual cyberspace, and develop good Internet habits .
Be good at online learning and avoid browsing harmful information;
Be honest and friendly in your communication, and do not insult or deceive others;
We should strengthen our awareness of self-protection and not date netizens casually;
We must maintain network security and not disrupt network order;
It should be beneficial to physical and mental health, and not addicted to virtual time and space.
If you are the guardian of a minor user:
If your ward uses the services of this platform, you as the guardian should guide and supervise the registration and use of the ward. If your ward applies to register an account on this platform, SenseTime will have the right to believe that it has obtained your consent;
Your guardian may use functions such as purchasing products or services when using the Services of this Platform. As a guardian, please keep your payment device, payment account and payment password safe to prevent your guardian from using consumption functions such as purchases through your account without your consent.
5. Platform Service Specifications
When the service period expires, the Service is terminated early (including but not limited to early termination by mutual agreement, early termination due to other reasons, etc.) or you are in arrears , unless expressly stipulated by laws and regulations, required by the competent authorities or otherwise agreed by both parties, SenseTime will continue to store your user data (if any) only during a certain buffer period (subject to the time limit specified in the exclusive terms, product documents, service descriptions, etc. applicable to the service you ordered). Upon the expiration of the buffer period, SenseTime will delete all user data, including all cached or backup copies, and will no longer retain any of your user data.
Once user data is deleted, it cannot be recovered; you shall bear the consequences and responsibilities caused by the deletion of data. You understand and agree that SenseTime has no obligation to continue to retain, export or return user business data.
You understand and agree that in order to respond to your request for help in a timely manner, ensure the overall security of the Platform, and improve SenseTime's services, SenseTime will detect, browse, and record your service usage behavior, insecure features of your data, and other user support data. User support data does not include user business data and user account information.
Based on the needs of platform security and service optimization, we will reserve the right to maintain, modify, and update the services of this Platform . In the event of planned service suspension, service changes, or users’ inability to use some services of this platform due to our maintenance, modification, and update of related systems (emergency changes made to repair faults are not included), we will notify you at least 3 days in advance in a reasonable manner (including but not limited to email, system notification, etc.) so that you can take corresponding countermeasures . If your business is inaccessible or other problems occur due to your failure to take relevant countermeasures within the above-mentioned specified time, you shall bear the corresponding consequences.
We may optimize and upgrade the existing services of this platform. You understand that you may need to pay extra fees to use the newly added or expanded service types and service functions. At the same time, we also have the right to adjust the service prices from time to time as the market changes, and announce the adjusted prices on the official website or notify you. The adjusted prices will take effect at the time specified in the announcement or notification.
Confidentiality
We will take strict measures to keep the personal Information and other information provided by users confidential, and will strictly preserve, manage and use all information provided by users in accordance with laws, regulations, and regulatory requirements. At the same time, maintaining the security and normal use of this service is the common responsibility of SenseTime and you. SenseTime will take appropriate security measures and technical means to maintain this platform.
You understand and agree that SenseTime will not bear legal responsibility if the information is leaked due to reasons other than human error on our part, such as natural disasters, theft, robbery, hacker attacks, etc.
SenseTime will no longer be under any confidentiality obligation under the following circumstances:
a)The information, audio, video and text you provided are made public due to reasons not attributable to SenseTime;
b)Disclosure is required by laws and regulations, administrative and judicial authorities, or other competent authorities;
c)Obtain your prior authorization;
d)To detect, prevent, or address fraud, security, or technical issues;
e)To implement relevant service agreements or this policy and safeguard the public interest;
f)and necessary purposes such as protecting the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.
The above confidentiality obligations shall not be terminated due to any change, cancellation or termination of these Terms of Service.
- We will strive to properly safeguard the security of this platform and related systems, software, network equipment, and facilities, adopt technical levels and services that are no less than the industry average, and strive to protect the user's information and transaction security. However, due to the limitations of existing technology, please understand that we cannot guarantee this.
6. Disclaimer
- Although this Platform has been tested in detail by SenseTime, SenseTime cannot guarantee that it is fully compatible with all software, hardware, and systems. If incompatibility occurs, you can notify us for technical support. If the problem cannot be solved, you can choose to stop using this Platform.
7. Disclaimer
This platform is provided in accordance with the current status of what can be achieved with existing technology and conditions. We make every effort to ensure the continuity and security of the service, but we cannot guarantee that the service provided is flawless, nor can we foresee and prevent legal, technical and other risks at any time. Under no circumstances shall this service be responsible for the inability to access the service, service interruption, information and data leakage, delay, stagnation or error, inability to provide or delay in providing services due to network connection failure, power failure, strike, labor dispute, riot, uprising, riot, fire, flood, storm, explosion, force majeure, war, government action, international and domestic court orders, hacker attacks, Internet viruses, network operator technology adjustments, temporary government control or any other reasons that cannot be reasonably controlled .
Although we strive to provide accurate materials and information on the website (including but not limited to text, images, data, opinions, suggestions, web pages or links), we do not guarantee the accuracy, completeness, adequacy and reliability of these materials and content, and expressly declare that we are not responsible for errors or omissions in these materials and content, and do not make any express or implied warranties, including but not limited to warranties of ownership, non-infringement of third party rights, quality and freedom from computer viruses, with respect to these materials and content.
When the content provided by this platform includes content from plug-ins or third-party websites, it is only for the purpose of providing relevant information and does not constitute an endorsement or recommendation of the relevant websites, products, or services. We are not responsible for the validity of these contents and do not guarantee the authenticity, legality, or safety of any content, products, services, or other materials obtained from these channels. You should carefully identify the legality, accuracy, authenticity, applicability, integrity, and safety of these contents and take prudent precautions. If you are not sure whether these contents are legal, accurate, authentic, practical, complete, and safe, it is recommended that you consult a professional first. To the extent permitted by law, we are not responsible for any personal or property losses caused by your use of any third-party information or links (including but not limited to computer viruses infected by downloads, defamation of reputation or goodwill, and loss of copyright or intellectual property rights).
- You should understand and agree that SenseTime may open the service to the public for experience and trial when testing and developing services or promoting new products. During your free trial period or within the quota of your free use of services, SenseTime will provide the best support for service availability and reliability, but will not make any promises on the availability and reliability of any services, nor will it assume any responsibility for the results of your use or inability to use SenseTime services. SenseTime reserves the possibility of charging fees for such free services in the future, and will notify you separately before charging service fees.
8. intellectual property
SenseTime owns all rights including ownership and intellectual property rights to the content it issues or jointly issues with its partners, including but not limited to the Platform Services and their related programs, information, data, documents, elements, components and materials on the Platform website, which are protected by international copyright conventions, the Copyright Law of the People's Republic of China, the Patent Law and other laws and regulations on intellectual property.
If you purchase the corresponding services in accordance with the terms of this platform, SenseTime grants you a revocable, non-exclusive, non-transferable right to use the corresponding services of this platform and to use the services provided by this platform. You may not delete, cover up or change SenseTime's copyright statement, trademark or other rights statement. In addition, without our express written consent, you may not implement, use, transfer, display, download or disseminate all intellectual property rights and intellectual achievements of the above-mentioned platform by yourself or any third party for any commercial or non-commercial purpose. We reserve the right to pursue legal liability for the above-mentioned actions.
The logo, "SenseCore" and other words, graphics and their combinations on this platform website, as well as other logos, emblems, service names and other trademarks on the SenseCore website are registered trademarks or trademarks of our company or its affiliates, and are protected by law. Any infringement will be investigated. Without the written permission of our company or the trademark owner, no unit or individual may use, copy, modify, disseminate, transcribe or bundle with other products for sale in any way or for any reason. Any infringement of our company's trademark rights will be investigated and held legally liable in accordance with the law.
All materials or contents on this platform are protected by copyright law, and all copyrights are owned by SenseTime or its licensors, except for the contents cited from other parties. Without the prior written permission of SenseTime or other parties, no one may copy, modify, disseminate, distribute, reprint, play, disassemble, reverse engineer, decompile, hyperlink or transmit, mirror image to other servers, store in information retrieval systems or use any other content on this website in any way.
We reserve all other rights not expressly authorized in this clause and other clauses of this Agreement, and users must obtain our written permission before exercising these rights. If we do not exercise any of the aforementioned rights, it does not constitute a waiver of such rights.
9. Personal Information Protection
We attach great importance to protecting your personal information and have formulated a special "SenseCore Large Device Personal Information Protection Policy". Please be sure to read it before using the Platform and Services we provide.
This platform is mainly aimed at corporate users and adults. If the company collects personal information of minors, the company will attach importance to and implement the protection of minors' personal information. When minors fill in their personal information, please strengthen their awareness of personal protection and be cautious about providing personal information. They should use the Services of this Platform correctly under the consent and guidance of their guardians.
10. Breach of Contract
The party that violates the provisions of this Agreement shall bear the liability for breach of contract in accordance with the provisions of this Agreement and relevant laws.
In response to your violation of this Agreement or other terms of service, SenseTime has the right to independently judge and take measures such as warnings, rectification within a time limit, account function restrictions, suspension of use, account closure, and prohibition of re-registration, depending on the circumstances. SenseTime has the right to announce the results of the handling and decide whether to resume use based on actual circumstances. Relevant records will be kept for suspected violations of laws and regulations and suspected crimes, and they will be reported to the relevant competent authorities in accordance with the law and cooperate with the relevant competent authorities in investigations.
If you violate this Agreement or other terms of service and cause third-party complaints or lawsuits, you shall bear all legal responsibilities. If SenseTime and its affiliates and holding companies have to pay compensation to any third party or are punished by state agencies due to your illegal or breach of contract behavior, you shall also fully compensate SenseTime and its affiliates and holding companies for all losses suffered as a result.
SenseTime respects and protects the intellectual property rights, reputation rights, name rights, privacy rights and other legal rights of legal persons and citizens. You guarantee that the texts, pictures, links, etc. uploaded when using this platform do not infringe on the intellectual property rights, reputation rights, name rights, privacy rights and other rights and legal rights of any third party. If your infringement causes losses to SenseTime and its affiliates and controlled companies (including economic and goodwill losses), you shall also fully compensate SenseTime and its affiliates and controlled companies for all losses suffered.
SenseTime is not liable for any indirect, incidental, special or punitive damages and compensation, such as loss of profits, loss of opportunity, loss of data, loss or damage to reputation/goodwill, etc. The liability for loss compensation assumed by SenseTime under this Agreement will be calculated according to different standards based on the availability of different products and services, and the total amount of compensation shall not exceed 50% of the monthly service fee you paid in the month when the service availability standard is not met. The compensation plan is only for paid services, and free services are not included in the compensation scope.
Minor users and their guardians understand and confirm that if you violate laws and regulations and the contents of this Agreement, you and your guardian shall bear all legal responsibilities that may result therefrom in accordance with the law.
11. Feedback and Complaints
This Service comes from the scope permitted by laws and regulations, including but not limited to the accumulation of information on the public Internet, and has been continuously filtered by automatic and manual sensitive data, but it does not rule out the possibility that some of the information is flawed, unreasonable or uncomfortable. If you encounter relevant situations or have any questions, suggestions, etc. that require feedback, you are welcome to give us feedback and complaints at any time via email sensecare-chat@sensetime.com] or call the contact consultation phone number 400-900-5986. In order to ensure that we handle your issues efficiently and provide you with feedback in a timely manner, you need to submit proof of identity, valid contact information, written request and relevant evidence. We will process your request after verifying your identity. We will attach great importance to your opinions and take timely and effective measures to deal with them. At the same time, we would like to express our gratitude to you!
After receiving your complaint, we will handle it and investigate it as soon as possible. We will provide feedback within [30 working days] after receiving the complaint and promptly rectify any related issues.
12. Export Control
- The parties commit to comply with the export control laws and regulations of the United Nations, China, the United States and other countries applicable to these Terms of Service. You promise not to use the products or services provided by SenseTime for purposes prohibited by applicable export control laws and regulations. Without the permission of the relevant competent authorities, you and other individuals or entities authorized by you to use SenseTime products or services will not provide controlled technology, software or services to entities or individuals prohibited by applicable export control laws and regulations through SenseTime products or services.
13. Updates to the Agreement
- SenseTime has the right to formulate and modify this agreement or various rules from time to time as needed. If there are any changes to this agreement, we will update it on this platform and notify users in a prominent manner.
- Once the revised agreement and rules are announced, they will automatically take effect immediately and will be legally binding on users who register after the new agreement and rules come into effect. For users who registered before the agreement and rules come into effect, if the user continues to use this platform after the new agreement and rules come into effect, it means that the user has fully read, recognized and agreed to abide by the new agreement or rules. If the user refuses to accept the new agreement and rules, the user has the right to give up or terminate the use of the Services provided by this Platform, but the user shall bear any legal liability for the transactions that have been conducted on this platform, and shall follow the agreement or rules that are effective when the user conducts the transaction.
14. Other
The conclusion, execution, interpretation and dispute resolution of this Agreement shall be governed by mainland Chinese law and shall be subject to the jurisdiction of mainland Chinese courts. If any dispute arises between the parties regarding the content of this Agreement or its execution, the parties shall try to resolve it through friendly negotiation; if the negotiation fails, either party may file a lawsuit with the People's Court where SenseTime is located.
If any provision of this Agreement is wholly or partially invalid or unenforceable for any reason, the remaining provisions of this Agreement shall remain valid and binding.
This Service is limited to use in HongKong, China. If you use it outside HongKong China (especially the European Union) without authorization, the company will not assume any responsibility arising therefrom. You are obliged to ensure that you have complied with the laws of the country where you belong and/or are located when entering into or performing this Agreement.
This Agreement shall come into effect from the date when the User agrees to tick or sign online and successfully registers as a user of this Platform, and shall remain in effect unless SenseTime terminates this Agreement or the User loses the eligibility to be a user of this Platform. Termination of this Agreement does not relieve the User of the obligations and responsibilities that the User shall bear under this Agreement or other relevant agreements and rules.
The confidentiality clauses, intellectual property clauses, applicable law and jurisdiction clauses and other clauses that should continue to exist by their nature (such as guarantees on the authenticity of registration information, etc.) under these Terms shall not become invalid due to the termination of these Terms.